case study 1512

CASE MODULE CM4

 Go to MindTap Module 4: Appliance Warehouse (AW) Case, read the project manager’s (Carlie Davis) emails. Refer to the AW website, template library, and resource library to get more needed information.  Each team completes the following tasks:  Make a list of employees who you will want to interview. List the name of the position/role (at least five), not the name of the person. The organizational chart from CM2 may be one of the best references for this task.  You decide to interview two people from your above list, and they are from different department. Write at least 10 questions to interview each person in open-ended questions (at least 7 questions), closed-ended and range-of-response questions. So there are two sets of questionnaire and each has 10 interview questions.  Which of the techniques do you think we should use? Joint Application Development (JAD) technique or the Rapid Application Development technique (RAD)?  You need to send the questionnaire out to the users of the proposed system. Did you want to send the questionnaire to all the users or do you want to do a stratified or systematic sample?

Emily comes to us with 25 years of experience in the service repair industry. Emily began her career as a service technician and quickly moved through the ranks to the first female service manager in ABC Appliance Service Company’s history. After 17 years, she went to work for Acme Appliance Repair. Over the last 8 years, the revenue for Acme increased by 200% after being stagnant for the preceding 5 years.

Our new service manager starts work today! This is great news! As our business starts to expand, we must move our software project along.

You will need to talk to some of our employees to better understand the functionality and requirements for the proposed system. This is important because they are the key stakeholders of the system. You should make a list of employees who you will want to interview. I suggest that you learn the process for scheduling an appliance repair appointment and how the parts are obtained for those repair visits. Also, it is important to understand what reports that managers are hoping to extract from the new system. I find it is helpful to write down questions prior to your meetings so that you don’t forget the topics that you want to cover.

My suggestion is to write at least 10 questions per person prior to the meeting. Make sure that you use open-ended questions (at least 7 questions) to get the employees talking. You should also use closed response and range of response questions. I find that each type of question can provide valuable information and are quite useful in requirements gathering

Please i need questions to me for at least two of the interviews. I’d like to see what you are planning to discuss.

We have previously used both the Joint Application Development technique and the Rapid Application Development technique. However, many colleagues of mine swear by the agile technique. Each of these methodologies offer up some great advantages. Since we need to get this project done as quickly as possible, which of these techniques do you think we should use? I want to ensure that we’ve created software that will handle all of our users’ requirements and that it is a robust system.

send a questionnaire out to the users of the proposed system. Did you want to send the questionnaire to all the users or do you want to do a stratified or systematic sample?

Please send your draft questionnaire to me before you distribute.

send a questionnaire out to the users of the proposed system.
Please send your draft questionnaire to me before you distribute.

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