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  1. Resource:
    Service Plan Grading Guide

    You are the Assistant Manager for a large casino in Las Vegas. The General Manager asked you to create a service plan to respond to customer complaints about long wait times in the Food and Beverage (F&B) operations.

    Create a 700- to 800word service plan to address the long wait times and improve customer perceptions of the F&B department.In your plan,
    include the following:

    • Define a service plan to respond to long wait times in the F&B department
    • Explain the principles of workforce planning and optimization in your service plan
    • Explain how improving customer perceptions might impact profit margins
    • Describe technology that can be used in your service plan to decrease wait times
    • Develop quality controls to monitor the effects of your service plan on improved customer satisfaction

    Format all sources according to APA guidelines.

    Submit your plan.

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