Lab #2 – Data Mining, Machine Learning, Deep Learning, Text Mining, Sentiment Analysis and Social Analytics

• Search the internet and find scholarly content on at least two of the topics above.

o Find at least 5 related references

• Create a WORD document of at least 500-750 words (2-3 pages) on how these technologies work and how they can be used to support a business.

o Do not include a cover page

o Enter your name and lab assignment # in the heading of your paper

o Include the references at the end of your paper (using APA format)

o Include Citations for each reference (using APA format) in the text wherever they apply.

1. Find a friend, relative, or co-worker with a computer that uses an operating system that you don’t usually use (Windows, Mac OS, or Linux). Try out the operating system, and observe how it works compared with the operating system that you normally use. Pick the 4 or 5 things you do the most and use those in your comparison. Some examples might be organizing files, creating documents, accessing the Internet, using e-mail, uninstalling software, etc. Do not compare two different Windows systems (for example, Windows 7 and Windows 8).

Throughout this week, you will learn how to respond  appropriately and in a positive manner verbally, non-verbally and  through listening attentively to increase the likelihood of meeting  customer satisfaction and increase customer loyalty. This is important  to an organization to expedite the service experience of customers  (internal and external).

Before you begin, be sure to review the following resources:

• Communication Breakdowns in Customer Service 
• The Important Things Customers do not Say
• Taking Time to Listen to the Customer

Discussion Topic

Communication Breakdowns in Customer Service 

Video Synopsis: A distracted restaurant server encounters challenges while interacting with an external customer. 

Characters: Jane (server); Brian (supervisor); Mrs. Marks (external customer); Fellow employee.

Once you have reviewed the short video draft an initial response to  the questions below and then return to this discussion again later in  the week to participate actively in this discussion. Discussion  responses should be from the perspective of a customer service  representative. Remember to use your textbook and other academic  resources to justify your responses.

Discussion Questions

1. From a customer service perspective what did Jane do well when dealing with her customers?
2. From a customer service perspective, what could Jane have done differently when dealing with her customers?

The Important Things Customers do not Say 

Video Synopsis: A distracted office worker loses customer focus when dealing with an external customer.

Characters: Joe (office worker); Mrs. Vogel (external customer).

Once you have reviewed the short video draft an initial response to  the questions below and then return to this discussion again later in  the week to participate actively in this discussion. Discussion  responses should be from the perspective of a customer service  representative. Remember to use your textbook and other academic  resources to justify your responses.   

Discussion Questions

1. From a customer service perspective, what did Joe do well when dealing with Mrs. Vogel? 
2. From a customer service perspective, what could Joe have done differently when dealing with Mrs. Vogel?

Taking Time to Listen to the Customer

Video Synopsis: A food service professional interacts with a customer in a noisy restaurant. 

Characters: Jane (server); Mrs. Marks (external customer).

Once you have reviewed the short video draft an initial response to  the questions below and then return to this discussion again later in  the week to participate actively in this discussion. Discussion  responses should be from the perspective of a customer service  representative. Remember to use your textbook and other academic  resources to justify your responses.   

Discussion Questions

1. From a customer service perspective, what did Jane do well when dealing with her customers?
2. From a customer service perspective, what could Jane have done differently when dealing with her customers?

Assignment Details

Create a Java application called “RateCalculator.” In this application, create a custom class named “Calculator.” In the Calculator class, create a method called “Multiply” which accepts two incoming integer variables. Within the Multiply method, create an integer variable to store the total, then calculate the total based on the two incoming variables. Return the total.

In the project class, within the main() method, declare integer variables named “firstNum” and “secondNum” and set their initial values to any number between 1 and 9. Create an additional integer variable called “output.” Then write code to declare a member of the Calculator class called “myCalc” and then utilize myCalc to call the Multiply method to calculate the result of firstNum times secondNum. Store the result in “output”, and present the result on screen.

Within the Calculator class, create methods similar to Multiply called “Add”, “Subtract”, and “Divide.” Create appropriate logic within these methods, and display their use in the main method of the project class. (These methods will not be utilized when the program runs, but the code must be present.)

Write appropriate in-line comments in both the project class and the Calculator class to explain each line of code in your program.

Summary:

• Create an application called “RateCalculator”
• Create a custom class with the name and features listed above
• Create methods within the Calculator class to perform the calculations
• Write code in the Calculator class (in the main() method) to execute the methods from the Calculator class

Your deliverable for this assignment is the NetBeans project you created using the steps above (ZIP the whole folder that contains the project).

Note: There is no user input in this program. The values that will be calculated are the values that you state when you declare “firstNum” and “secondNum”.

 Assignment1

Research various ERP systems.

 Assignment

 Use the internet to find at least three different ERP software systems that are available.

 Determine what the main criteria are, create a comparison to evaluate each one, and explain how they compare to each other.

 Prepare a table summarizing the results, and embed it into a Microsoft^® PowerPoint^® presentation of between 10 and 15 slides. The presentation should include some details of each system, your table of comparisons, and a summary with your conclusion.

Assignment2

Write a 2- to 3-page paper or develop a Microsoft^® PowerPoint^® presentation to use that information to present how the various aspects of customer-driven business involves and affects SCM, CRM, and ERP systems.

• Customer-Driven Process Improvement: Basic Framework
  Customer-Driven Process Improvement: Identifying Customer Needs
• Customer-Driven Process Improvement: From Customer Needs to Process Requirements
  Customer-Driven Process Improvement: Mapping and Measuring Processes
  Customer-Driven Process Improvement: Analyzing Process Problems
  Customer-Driven Process Improvement: Identifying Improvement Ideas and Solutions
  Customer-Driven Process Improvement: Implementing and Maintaining Improvements