2023 ASSIGNMENT From Chapter 10 page 302 Web Based Case Read and answer the questions KNOWLEDGE MANAGEMENT SYSTEMS AND CRM In | Assignment Collections
Computer Science 2023 Capstone Assignment 6
2023 ASSIGNMENT From Chapter 10 page 302 Web Based Case Read and answer the questions KNOWLEDGE MANAGEMENT SYSTEMS AND CRM In | Assignment Collections
ASSIGNMENT: From Chapter 10, page 302, Web-Based Case. Read and answer the questions.
KNOWLEDGE MANAGEMENT SYSTEMS AND CRM
In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products. What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.
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