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In the Discussion Forum type a 600-word (minimum) paper about Chapters 3 and 4. What is your understanding of the material covered? Also address in your own words:
- Differentiate between emotions and moods
- Explain the impact emotional labor has on employees
- Describe emotional intelligence
- Identify strategies for emotion regulation
Please cover the questions above in the discussion. Need to write the discussion in APA format, references need to be added and citation needs to added.