The vast majority of the population associates Blockchain with cryptocurrency Bitcoin; however, there are many other uses of blockchain; such as Litecoin, Ether, and other currencies. In this discussion, please describe at least two cryptocurrencies with applicable examples. Discuss some similarities and differences. Lastly, discuss if you have any experience using any cryptocurrencies.

Please make your initial post and two response posts substantive. A substantive post will do at least TWO of the following:

Ask an interesting, thoughtful question pertaining to the topic

Answer a question (in detail) posted by another student or the instructor

Provide extensive additional information on the topic

Explain, define, or analyze the topic in detail

Share an applicable personal experience

Provide an outside source (for example, an article from the UC Library) that applies to the topic, along with additional information about the topic or the source (please cite properly in APA)

Make an argument concerning the topic.

At least one scholarly source should be used in the initial discussion thread. Be sure to use information from your readings and other sources from the UC Library. Use proper citations and references in your post.

Quiz: 11. The Major Service Operation …, 1 of 49
Q: Which of the following is an illustration of Proactive Problem management?

A change request

A report management process

An urgent change

A trend analysis
Quiz: 11. The Major Service Operation …, 2 of 49
Q: Which is the best description of an incident?

A user error

An event that has significance and impacts the service

An unplanned interruption to an IT service or reduction in the quality of an IT service

A fault that causes failures in the IT infrastructure
Quiz: 11. The Major Service Operation …, 3 of 49
Q: Which of the following conditions is identified by successful diagnosis of the root cause of a problem?

Error analysis

Known error

Data discrepancy

Invalid data
Quiz: 11. The Major Service Operation …, 4 of 49
Q: Which of the following is required by Major Incidents?

Separate procedures

Less documentation

Less urgency

Longer timescales
Quiz: 11. The Major Service Operation …, 5 of 49
Q: Which process is liable for recording, controlling, and reporting on versions, attributes, and relationships about components of the IT infrastructure?

Incident Management

Change Management

Service Asset and Configuration Management

Service Management
Quiz: 11. The Major Service Operation …, 6 of 49
Q: Which of the following is an input to the Problem Management process?

Configuration details from the Configuration Management Database

A Request for Change (RFC)

Management information

Known Errors
Quiz: 11. The Major Service Operation …, 7 of 49
Q: Which of the following is the sub process of Problem Management?

Proactive

Research

Selection

Incident
Quiz: 11. The Major Service Operation …, 8 of 49
Q: Which of the following is a resolution process?

Capacity Management

Incident Management

Release Management

Configuration Management
Quiz: 11. The Major Service Operation …, 9 of 49
Q: Which of the following is responsible for resolving the Known Errors?

Change Management

Error default

Error control

Error resolution
Quiz: 11. The Major Service Operation …, 10 of 49
Q: Which of the following sequences is used to deal with a problem?

Urgency

Demand

Priority

Impact
Quiz: 11. The Major Service Operation …, 11 of 49
Q: Which of the following is the first step to register an incident?

Perform matching

Record the incident time

Assign an incident number

Determine the priority
Quiz: 11. The Major Service Operation …, 12 of 49
Q: In the ITIL guidance on incident management, what is one of the key purposes of the incident management process?

The purpose of incident management is to prevent incidents from occurring by identifying the root cause.

The purpose of incident management is to prevent changes from causing incidents when a change is implemented

The purpose of incident management is to ensure that the service desk fulfills all requests from users.

The purpose of incident management is to restore normal service operation as quickly as possible.
Quiz: 11. The Major Service Operation …, 13 of 49
Q: What of the following are types of incident escalation defined by ITIL?

1. Hierarchical
2. Management
3. Functional
4. Technical

1, 2, and 4

All the answers are correct.

1 and 4

1 and 3
Quiz: 11. The Major Service Operation …, 14 of 49
Q: What is the best definition of a problem?

A fault that will require a change to resolve

An incident that the service desk does not know how to fix

The result of a failed change

The cause of one or more incidents
Quiz: 11. The Major Service Operation …, 15 of 49
Q: At what point does an Incident turn in to a problem?

Any time

Never

When it is a major Incident

When it is urgent
Quiz: 11. The Major Service Operation …, 16 of 49
Q: What does KEDB stand for?

Known Error DataBase

Knowledge Error DataBase

Kauai Economic Development Board

Known Error Data Binding
Quiz: 11. The Major Service Operation …, 17 of 49
Q: Which of the following statements is used to define the best guidance on incident logging?

Incidents must only be logged if a decision is not instantly available.

All incidents must be completely logged.

Only incidents reported to the Service Desk can be logged.

The Service Manager decides which incidents to log
Quiz: 11. The Major Service Operation …, 18 of 49
Q: Problem management can produce which of the following?

1. Known errors
2. Workarounds
3. Resolutions
4. RFCs

1 and 4

All the answers are correct.

1, 2, and 4

1 and 3
Quiz: 11. The Major Service Operation …, 19 of 49
Q: At what time a known error can be identified?

When the problem is known

When the problem is send to Problem Management

When the cause of the problem is known

When the problem is resolved
Quiz: 11. The Major Service Operation …, 20 of 49
Q: Which of the following is the primary objective of error control?

Register and manage Known Errors

Figure out the details for work-arounds

Resolve Known Errors

Recognize and register Known Errors
Quiz: 11. The Major Service Operation …, 21 of 49
Q: What are the two major processes in Problem Management?

Reactive and Technical

Proactive and Reactive

Active and Reactive

Resource and Proactive
Quiz: 11. The Major Service Operation …, 22 of 49
Q: Which of the following is the basis of the ITIL approach to Service Management?

Rules and Responsibilities

Departments

IT resources

Interrelated activities
Quiz: 11. The Major Service Operation …, 23 of 49
Q: Which of the following restores agreed service to the business as quickly as possible?

Change Management

Release Management

Configuration Management

Incident Management
Quiz: 11. The Major Service Operation …, 24 of 49
Q: Problem management is an important process in the service operation lifecycle stage. How does the process define a problem?

A problem is the unknown, underlying cause of one or more incidents.

A problem is an issue that has no solution and needs to be raised to the senior management for a decision.

A problem is an incident that has become extremely serious and is causing significant business impact.

A problem is a set of incidents that have been linked together in a customer report
Quiz: 11. The Major Service Operation …, 25 of 49
Q: Which of the following is an activity of Proactive Problem Management?

Trend analysis

Error closure

Error assessment

Problem identification and recording
Quiz: 11. The Major Service Operation …, 26 of 49
Q: Which of the following is NOT a Capacity Management activity?

Tuning

Maintainability

Demand Management

Application sizing
Quiz: 11. The Major Service Operation …, 27 of 49
Q: Which of the following processes is responsible for tracing the underlying cause of errors?

Problem Management

Incident Management

Error Management

Capacity Management
Quiz: 11. The Major Service Operation …, 28 of 49
Q: Which of the following statements best describes a Problem?

It is a Known Error with one or more incidents.

It is one or more Known Errors.

It is a known cause of one or more disruptions.

It is an unknown cause of one or more incidents
Quiz: 11. The Major Service Operation …, 29 of 49
Q: Which of the following is the FIRST STEP in the 7 Step Improvement Process?

Define what you must measure

Prepare for action

Where are you now?

Identify gaps in SLA achievement
Quiz: 11. The Major Service Operation …, 30 of 49
Q: Which of the following is not a satisfactory resolution to an incident?

A user complains of poor response; a reboot speeds up the response.

The service desk takes control of the user’s machine remotely and shows the user how to run the report they were having difficulty with.

The service desk uses the KEDB to provide a workaround to restore the service.

A user complains of poor response; second-line support runs diagnostics to be able to monitor it the next time it occurs
Quiz: 11. The Major Service Operation …, 31 of 49
Q: Which ITIL process is related with a Post Implementation Review?

Incident Management

Release Management

Problem Management

Application Management
Quiz: 11. The Major Service Operation …, 32 of 49
Q: When should an incident be closed?

When the user confirms that the service has been restored

When desktop support staff members say that the incident is over

When the technical staff members are confident that it will not recur

When the target resolution time is reached
Quiz: 11. The Major Service Operation …, 33 of 49
Q: Which of the following minimizes the number and severity of incidents and problems on the business?

Configuration Management

Problem Management

Release Management

Service Level Management
Quiz: 11. The Major Service Operation …, 34 of 49
Q: Which of the following processes contains the Performance and Resource Managements?

Availability Management

Capacity Management

Incident Management

Configuration Management
Quiz: 11. The Major Service Operation …, 35 of 49
Q: Which of the following tasks is performed by Problem Management?

Approval of all changes to the Known Error database

Coordination of all changes to the IT infrastructure

Implementing changes to the IT infrastructure

Classification of RFC
Quiz: 11. The Major Service Operation …, 36 of 49
Q: Which of the following data is least expected to be used in the Incident Control Process?

Cost of faulty item

Model of faulty item

Incident category

Impact code
Quiz: 11. The Major Service Operation …, 37 of 49
Q: Which of the following activities is used to take place after recording and registering an incident?

Classification

Matching

Restoring

Analysis
Quiz: 11. The Major Service Operation …, 38 of 49
Q: Which of the following is NOT a task of Capacity Management?

Procuring of new/upgraded hardware

Assessing the probable benefits of new technology

Monitoring performance of the IT infrastructure

Sizing and or modeling of new applications
Quiz: 11. The Major Service Operation …, 39 of 49
Q: Which of the following takes possession for an incident and behaves as the primary level of escalation?

Capacity Management

Incident Management

Release Management

Configuration Management
Quiz: 11. The Major Service Operation …, 40 of 49
Q: Which process will on a regular basis evaluate incident data to identify discernable trends?

Service Level Management

Problem Management

Event Management

Change Management
Quiz: 11. The Major Service Operation …, 41 of 49
Q: Which of the following tasks is a Problem Management responsibility?

Approve all modifications done to the Known Error database

Record incidents for later study

Coordinate all modifications

Identify users’ need
Quiz: 11. The Major Service Operation …, 42 of 49
Q: Who is the owner of Request Fulfillment?

Process manager

Incident manager

Service manager

Product manager
Quiz: 11. The Major Service Operation …, 43 of 49
Q: Which of the following is NOT a main Problem Review check?

Things that were finished properly

How to avoid failure

Things that were done wrongly

How to avoid recurrence
Quiz: 11. The Major Service Operation …, 44 of 49
Q: Which of the following corrects the underlying root causes by using a process called Root Cause Analysis (RCA)?

Problem Management

Incident Management

Capacity Management

Supplier Management
Quiz: 11. The Major Service Operation …, 45 of 49
Q: Which incidents should be logged?

Minor incidents

All incidents

Major incidents

All incidents that resulted from a user contacting the service desk
Quiz: 11. The Major Service Operation …, 46 of 49
Q: A service management tool has the ability to store templates for common incidents that define the steps to be taken to resolve the fault. What are these called?

Major incidents

Minor incidents

Incident models

Incident categories
Quiz: 11. The Major Service Operation …, 47 of 49
Q: Incident management aims to restore normal service operation as quickly as possible. How is normal service operation defined?

It is the level of service defined in the SLA.

It is the level of service that the technical management staff members say is reasonable.

It is the level of service that the user requires.

It is the level of service that IT believes is optimal
Quiz: 11. The Major Service Operation …, 48 of 49
Q: What factors should be taken into consideration when assessing the priority of an incident?

Impact and cost

Impact and urgency

Urgency and severity

Severity and cost
Quiz: 11. The Major Service Operation …, 49 of 49
Q: Which of the following is an input to the Problem Management process?

Incident Records

KPIs

Known Errors

Request for Change

 

Assignment Content

1. For this assignment, you will continue using the Gail Industries Case Study.

   As the IT manager, you are working on the audit required for the SCOPE account.

   Complete the Audit Plan Worksheet by listing anticipated risks from the Gail Industries Case Study. Include the associated control objective and the proper audit strategy to validate the control objective identified.

   Using the completed audit plan, write a 1- to 2-page critique of the risk-based audit strategy for Gail Industries. Do the following in your critique:

   • Identify the risks to the organization and its IT assets.
   • Critique controls in place and the audit strategy (to verify the controls).
   • Identify any risks that are not covered by control objectives in your critique.
   • Format your citations according to APA guidelines.

     Submit your Audit Plan Worksheet and critique.

PowerPoint Presentation title is system failure!!

 

The system failure is the following: Motherboard, processor, IDS, Firewall, switch.

 

The PowerPoint Presentation should illustrate the benefits of adding the following: Motherboards ANSU A8N-LA, Processors Athlon 64, Cisco Switch 5500-X Series, IDS,  Firewall on the Cisco Switch, and qualified IT Staff to manage all items. The PowerPoint Presentation should be formatt as follows:

 

Your project presentation must have a footer on each slide.

The footer must contain:

Your name, date, and slide number.

 

Your project presentation must contain a title which consists of your project title, your name, date, and course name.

 

Your project presentation must contain transitions between each slide.  Make sure the transitions are not too flashy (or they will take away from the presentations main point).

 

Bullet list of the main topics covered in this presentation.

 

These slides will highlight the main points of your proposal.

Include illustrations / diagrams / pictures to help get these points across.

 

These slides will highlight the project needs.

Include illustrations / diagrams / pictures to help get these points across.

Include in these slides how the following items potentially affect the needs of this project:

1.    Organizational

2.    Operational

3.    Ethical

4.    Social

5.    Legal

6.    Economic

 

 

These slides will highlight the project requirements.

Include illustrations / diagrams / pictures to help get these points across.

 

These slides will highlight the project evaluation matrix.

Include illustrations / diagrams / pictures to help get these points across.

Explain how your evaluation matrix works (rankings / calculations).

 

These slides will highlight the project implementation plan.

Include illustrations / diagrams / pictures to help get these points across.

Explain any project plan dependencies that affect the implementation timeline.

 

This slide will summarize the findings of your project.

 

 

This slide will contain all referenced materials in APA format.

Weekly Chapter Discussions: Chapter 17 – Challenges to Policy-Making in Developing Countries and the Roles of Emerging Tools, Methods and Instruments

In the weekly Discussion tab in the course, the Professor and students interact to explore course concepts. For full credit, you are required to post on three different days (three-time each week) and follow the guidelines for the frequency and quality provided below. For your initial post, address the four sections below, and write NO more than 500 words. Your contributions should be in your own words; quote very sparingly. Be concise. All other contributions would be a reflection of the contributions of your classmates.  After your initial post, reply to the contributions by your classmates and follow the guidelines for the frequency and quality of your contributions. 

• CHAPTER SUMMARY: Summarize chapter presented during the week. Identify the main point (as in “What’s your point?”), thesis, or conclusion of the key ideas presented in the chapter.
• SUPPORT: Do research outside of the book and demonstrate that you have in a very obvious way. This refers to research beyond the material presented in the textbook. Show something you have discovered from your own research. Be sure this is obvious and adds value beyond what is contained in the chapter itself. 
• EVALUATION: Apply the concepts from the appropriate chapter. Hint: Be sure to use specific terms and models directly from the textbook in analyzing the material presented and include the page in the citation.
• SOURCES: Include citations with your sources. Use APA style citations and references.